OCTOCX –The first agentic AI solution for MNOs/MVNOs delivering dramatic improvements in CX and Day1-ROI.

Pioneering true agentic technology to drive measurable improvements in Quality of Service (QoS) and Quality of Experience (QoE), as well as revenue growth.

For MNOs and MVNOs, navigating a competitive market means delivering a powerful customer experience and a strong ROI. OCTOLYTICS is the pioneer of agentic AI, delivering measurable improvements in ROI and CX from day-1. Our OCTOCX solution is the only agentic AI ecosystem that transforms your operations. It’s built on two core pillars:

With OCTOCX, you get proven results:

Experience a revolution in customer experience. It’s time to serve better, faster, and more humanely.

Current challenges for Mobile Operators

30% of users report dissatisfaction with their network providers and decide to switch.

Most of this customer loss is due to poor network performance and/or ineffective customer support.

Incomplete device setup

Incorrect configuration creates high support demand and a poor experience from the start.

New SIM evaporation

Between 8-10% of SIMs are never activated or are used for less than a week. A silent, costly loss.

Poor perceived network quality

Without true visibility, operators fail to detect the network issues that customers perceive, which eventually leads them to churn.

Lack of adequate technical support

40% of churn is due to a poor support experience. Technical teams are flying blind, lacking the crucial device-level and real-time network insights they need.

Benefits

OCTOCX's modular architecture allows Mobile Operators to achieve:

50%

reduction in call center calls

thanks to error detection and assisted or completed configuration by OCTO Agents.

30%

reduction in customer churn

Leading to higher user retention.

Less than

of evaporated SIMs

Thanks to error-free device configuration and prevention of bad sales.

$750 K to
$1 million

in annual savings

On drive tests and infrastructure investment decisions, thanks to continuous, real-time quality monitoring from users’ devices.

How does OCTOCX work?

OCTOCX: The agentic AI Solution for Mobile Operators

OCTOCX is a comprehensive solution, including a cloud-based CXaaS platform, that helps Mobile Operators improve technical support, optimize the network, and enhance the real user experience through two key components:

OCTO Agents and OCTO Analytics.

Turn data into action. Turn experience into value.

The solution’s functionality is built on an architecture of interconnected components:

OCTO Agents

OCTO Analytics

OCTO Agents

OCTO Device Agent

An SDK that integrates into the operator’s app to empower it with unique functionalities:

Proactive self-diagnosis and auto-configuration:
Detects and fixes errors in APNs, VoLTE, roaming, network type, and more.
Continuous QoS and QoE measurement:
Collects over 200 metrics in real-time, in both active and passive modes.
Intelligent ticket generation:  
Allows users to report issues, automatically enriching the ticket with all relevant device and network data.
Frictionless, ultra-efficient:
consumes less than 1% battery and <1% of network bandwidth.

Turn every smartphone into a smart sensor that reflects the real user experience.

OCTO Support Agent

An AI agent with a single goal: your connectivity. It doesn’t just chat, it ACTS, using its autonomy to diagnose and solve problems directly on your device:

Always available:
Offers 24/7 support.
Natural and effective conversations:
Capable of understanding, learning, and adapting to provide more human and efficient support.
Remote management:
Enables network configurations, runs speed tests, and communicates across multiple channels like Push Notifications, WhatsApp, and SMS.

We are reinventing customer service with Agentic AI.

OCTO Analytics

DeviceX: Mobile Device Manager

A cloud-based platform that centralizes and visualizes all data collected by the OCTO Device Agent and interactions with the OCTO Support Agent, simplifying support. With DeviceX, your team can:

Total control, complete visibility, from a single tool. Improve efficiency, reduce support, and optimize the customer experience

Network Intelligence: Signal Explorer

Transforms network data into actionable insights to optimize your operations and elevate the user experience. This tool allows you to:

With Signal Explorer, go beyond the signal. Invest wisely.

Notifications & Campaigns Manager

Activates intelligent, segmented, and automated communications based on OCTOCX metadata.

Business Intelligence: Dashboards & Reporting

Access advanced dashboards and customizable reports that provide key insights for decision-making.

Analyze user evaporation and churn.
Identify roaming patterns and anomalous usage.
Monitor network efficiency,
coverage, quality, and overall device health.
Build custom dashboards and indicators,
integrating any data source to answer the business questions that matter most to you.

Join the operators and partners who trust OCTOCX

Octolytics partners with MNOs, MVNOs, and their CRM platform providers who are committed to delivering a flawless customer experience, right from day one.

FAQs

What is the process for integrating OCTOCX into the operator’s app?

OCTOCX easily integrates into the operator’s app (Host App) through a lightweight SDK, compatible with Android 10 or higher. The integration can be completed in under 30 minutes and includes full technical documentation, remote support, and examples for Flutter, React Native, and Kotlin.

Compatible with native Android, React Native, and Flutter.
Does not require changes to the existing user interface.
Supports silent deployment in already published apps.

It works with both physical SIMs and eSIMs and can operate with cards enabled with or without operator privileges (OCTOCX profile). To make the most of its features (such as auto-configuration and remote actions), it is recommended that SIMs be customized with the OCTOCX profile before being manufactured or activated, which is coordinated with providers like Thales, Valid, or other compatible manufacturers. OCTOCX is compliant with Google Play policies and does not interfere with the device’s performance or battery consumption.

What types of configurations does OCTOCX solve, and is it compatible with any device or brand?

OCTO CX detects, corrects, and prevents errors in essential configurations to ensure seamless mobile connectivity. The most common include:

Incorrect or missing APN and APN IMS settings
Disabled or unsupported VoLTE and VoWiFi
Unconfigured Passpoint profiles
Incompatible network type or selection (3G, 4G, 5G, NR-SA/NSA)
Roaming turned off or misconfigured
Mobile data blocked by system settings
Actions can be performed automatically or assisted, depending on device capabilities and privilege level.

Compatibility:

OCTO CX works with most Android devices (Android 10+), regardless of brand or model.

Performance may vary on older phones or those with heavy manufacturer customization.

A QA test is recommended before mass deployment to ensure alignment with operator-specific conditions.

What type of information does OCTOCX collect, and how often?

OCTO CX collects over 200 technical and user experience metrics directly from mobile devices, continuously and without requiring user interaction.

These measurements are taken in the background at configurable intervals, which can range from every 15 minutes to every few hours, depending on the level of monitoring required by the operator.

The main indicators (KPIs) it collects include:

Device Identity

Model, manufacturer, and technical specifications
Operating system and version
Unique identifiers (IMEI, TAC)
SIM/eSIM information (ICCID, IMSI)

Network Metrics

Signal quality: RSRP, RSRQ, SINR
Download and upload speeds (DL/UL)
Latency and jitter
VoLTE / IMS connection status
Active configuration (APN, preferred network, roaming)

User Experience

Call, message, and data statistics
Call termination codes or session failures
Device usage (battery, connectivity, active services)
Perception surveys like NPS (Net Promoter Score) and CSAT
Automatic ticket generation for persistent errors
Contextual information at the time an issue occurs (location, active network, signal strength)

OCTO CX transforms this information into executive reports and actionable dashboards, enabling operators to anticipate problems, optimize the network, and improve the experience seamlessly.

What type of permissions does OCTOCX require to operate, and what is the user experience when granting them?

OCTO CX only requires the standard permissions of the Android operating system to access technical information such as network quality, SIM status, and device configuration. It does not access personal content or sensitive information such as photos, messages, background location, or microphone.

The experience of granting permissions is fluid and non-intrusive:
Permissions are requested transparently during installation or the first execution of the app.
The process integrates easily into the usual flow of use of the operator’s application.
It does not require additional actions by the user after the first use.

In addition, OCTO CX can adapt to the data privacy regulations of each country, including standards such as GDPR in Europe, the Personal Data Protection Law in Mexico, and other local laws. It also supports anonymization or masking processes if required by the operator.

Complies with Google Play policies and privacy by design principles.