Octo CX ensures seamless device setup upon SIM (or eSIM) insertion and delivers a clear view of network performance based on subscribers' actual usage.
Many users do not know how to correctly configure their devices when they have incomplete or erroneous settings, which generates high demand for technical support.
Operators do not know exactly the signal or network quality that each of their users perceives. Without real data on the performance of each line, many network failures go unnoticed until the customer gets frustrated and cancels.
8-10% of new SIMs are never activated or used for more than a week. This "evaporation" occurs due to technical problems, user disinterest, or dishonest distributors who simulate activations to collect commissions.
Octo CX is a cloud-based Customer Experience as a Service (CXaaS) solution designed for mobile operators. It’s engineered not only to minimize technical support needs and optimize network performance, but, crucially, to genuinely understand and enhance the real-world experience of their subscribers.
Unlike conventional tools that merely measure technical Quality of Service (QoS) indicators, Octo CX gathers data directly from subscriber devices, transforming it into Quality of Experience (QoE) metrics. These metrics truly reflect how the service is experienced day-to-day.
This unparalleled visibility empowers operators to proactively anticipate frustrations, significantly reduce SIM "evaporation," boost retention, and drive ARPU growth.
The solution's functionality is built on three key interconnected components:
50%
reduction in call center calls thanks to error detection and assisted or completed configuration by the Smart Agent SDK.
30%
increase in user retention and loyalty.
Less than
1%
of evaporated SIMs thanks to error-free device configuration and prevention of bad sales.
$750 K –
$1 million
in annual savings on field tests (drive tests), infrastructure investment decisions, and operational OpEx reduction, thanks to continuous quality monitoring from users' devices.
DeviceX
A cloud-based Mobile Device Management (MDM) platform that centralizes all data collected by the Smart Agent SDK. It offers real-time visibility into each device's configuration status, applied corrective actions, ticket history, and the results of QoS and QoE measurements for every line. Additionally, it streamlines error detection, enables remote configuration deployment, and provides unified management across multiple devices and models.
Smart Agent
An SDK (Software Development Kit) that integrates directly into the operator's app to detect and correct configuration errors, generate trouble tickets, and conduct measurements in both active and passive modes.
It transforms subscribers' phones into real-time sensors that capture their actual experience under everyday usage conditions, providing a comprehensive, friction-free view of both Quality of Service (QoS) and Quality of Experience (QoE).
Signal Explorer
Network analytics engine that evaluates coverage and quality by zone, identifies blackspots and degradations, and delivers periodic reports that connect technical performance with return on investment in infrastructure.
Smart Agent
An SDK (Software Development Kit) that integrates directly into the operator's app to detect and correct configuration errors, generate trouble tickets, and conduct measurements in both active and passive modes.
It transforms subscribers' phones into real-time sensors that capture their actual experience under everyday usage conditions, providing a comprehensive, friction-free view of both Quality of Service (QoS) and Quality of Experience (QoE).
DeviceX
A cloud-based Mobile Device Management (MDM) platform that centralizes all data collected by the Smart Agent SDK. It offers real-time visibility into each device's configuration status, applied corrective actions, ticket history, and the results of QoS and QoE measurements for every line. Additionally, it streamlines error detection, enables remote configuration deployment, and provides unified management across multiple devices and models.
Signal Explorer
Network analytics engine that evaluates coverage and quality by zone, identifies blackspots and degradations, and delivers periodic reports that connect technical performance with return on investment in infrastructure.
Operating silently in the background from the operator's app, it monitors and executes key actions to optimize the user's service experience. According to the permissions granted by the user, its functionalities include:
Centralizes mobile device information and allows detecting, configuring, and automatically managing LTE and multi-SIM devices of different brands, models, and Android versions.
Monitors and analyzes signal quality and network behavior based on network performance indicators seen from users' devices:
Octo CX is easily integrated into the operator's app (Host App) through a lightweight SDK, compatible with Android 10 or higher. The integration can be completed in less than 30 minutes and includes comprehensive technical documentation, remote support, and examples for Flutter, React Native, and Kotlin.
It works with both physical SIMs and eSIMs, and can operate with cards enabled with or without operator privileges (OctoCX profile).
To take full advantage of its functionalities (such as auto-configuration and remote actions), it is recommended that SIMs be customized with the OctoCX profile before being manufactured or activated, which is coordinated with providers such as Thales, Valid, or other compatible manufacturers.
Octo CX is compatible with Google Play policies and does not interfere with device performance or battery consumption.
Octo CX detects, corrects, and prevents misconfigurations that commonly disrupt mobile connectivity. These include:
Actions can be performed automatically or assisted, depending on device capabilities and privilege level.
Compatibility:
Octo CX supports most Android devices (Android 10+), regardless of brand or model.
Performance may vary on older phones or those with heavy manufacturer customization.
A QA test is recommended before mass deployment to ensure alignment with operator-specific conditions.
Octo CX collects more than 200 technical and user experience metrics directly from mobile devices, continuously and without requiring user interaction.
These measurements are taken in the background at configurable intervals, which can range from every 15 minutes to every few hours, depending on the level of monitoring required by the operator.
The main indicators (KPIs) it collects include:
Device Identity
Network Metrics
User Experience
Octo CX transforms this information into executive reports and actionable dashboards, enabling operators to anticipate problems, optimize the network, and improve the experience seamlessly.
Octo CX requires only the standard Android operating system permissions to access technical information such as network quality, SIM status, and device configuration. It does not access personal content or sensitive information such as photos, messages, background location, or microphone.
The experience of granting permissions is fluid and non-intrusive:
Additionally, Octo CX can adapt to the data privacy regulations of each country, including regulations such as GDPR in Europe, the Personal Data Protection Law in Mexico, and other local laws. It also has support for anonymization or masking processes if the operator requires it.
Complies with Google Play policies and privacy by design principles.
Octolytics Inc. All Rights Reserved • Soluciones Telco CX seguras y compatibles • ISO 27001 • Privacy Policy
